Napwise Support

Contact

Email admin@eneserden.com with a short description of the problem, your iPhone model and iOS version. We usually reply within two business days.

Free and Plus

• •Free: log up to 3 naps a day and 3 night sleeps, see today's plan, and view reports for the last 2 days.
• •Plus: unlimited naps and night sleep, daily AI sleep insights with suggested wake windows, nap and bedtime reminders, full report history, and CSV export.

Managing Your Subscription

• •Subscriptions are billed through your Apple ID. To cancel or change plan, open the Settings app → your name → Subscriptions → Napwise.
• •Cancel at least 24 hours before the end of the current period to avoid renewal.
• •For refunds, use reportaproblem.apple.com; refunds are handled by Apple.

Restoring Purchases

If Plus doesn't show as active on a new or reset device, open the app and go to Settings → Restore purchases, signed in with the same Apple ID you subscribed with.

AI Insights

Insights ask for your permission before any data is shared. You can turn them on or off in Settings → AI insights (OpenAI). They are general suggestions based on your logs, not medical advice.

Your Data

Your logs are stored only on your device. Use Settings → Export sleep log (CSV) to save a copy (Plus), or Settings → Delete all data to remove everything. See the Napwise Privacy Policy for details.